Particle products may be subject to standard manufacturing lead times depending on availability and demand. Please see the table below for the standard manufacturing lead time for each SKU. After placing an order, an associate will reach out with an estimated shipping date.
|SKU||Name||Standard Manufacturing Lead Time|
|ACC-ADPT||PARTICLE CLASSIC ADAPTER||12 - 16 weeks|
|ACC-DEBUG||PARTICLE DEBUGGER||12 - 16 weeks|
|ANT-FLXU||CELLULAR FLEX ANTENNA (2G/3G/M1/NB1)||4 - 6 weeks|
|ANT-FLXU-50||CELLULAR FLEX ANTENNA (2G/3G/M1/NB1) IN BULK||4 - 6 weeks|
|ANT-FLXV2||2.4GHz FLEX ANTENNA (WI-FI OR MESH)||4 - 6 weeks|
|ANT-FLXV2-50||2.4GHz FLEX ANTENNA (WI-FI OR MESH) IN BULK||4 - 6 weeks|
|ANT-NFC||NFC ANTENNA||4 - 6 weeks|
|ANTDUCK||DUCK ANTENNA||4 - 6 weeks|
|ANTELEC||CELLULAR ANTENNA||4 - 6 weeks|
|ANTELEC50||CELLULAR ANTENNA (BULK)||4 - 6 weeks|
|ANTFLEX||FLEX ANTENNA||4 - 6 weeks|
|ARGN-H||ARGON||12 - 16 weeks|
|ARGNKIT||ARGON KIT||12 - 16 weeks|
|ARGNTRAY50||ARGON IN TRAYS||12 - 16 weeks|
|ASSET2GV2||ASSET TRACKER 2G KIT V2||10 - 13 weeks|
|ASSET3G260V2||ASSET TRACKER 3G KIT V2 (AMERICAS/AUS)||10 - 13 weeks|
|ASSET3G270V2||ASSET TRACKER 3G KIT V2 (EUR/ASIA/AFR)||10 - 13 weeks|
|BAT1800||LI-PO BATTERY||4 - 6 weeks|
|BATT18MOD50||LI-PO BATTERY (BULK)||4 - 6 weeks|
|BNDL-M310||PARTICLE MESH 2G/3G BUNDLE||12 - 16 weeks|
|BNDL-M402||PARTICLE MESH LTE BUNDLE||12 - 16 weeks|
|BNDL-MULT||PARTICLE MESH ULTIMATE BUNDLE||12 - 16 weeks|
|BNDL-MWF||PARTICLE MESH WI-FI BUNDLE||12 - 16 weeks|
|BRN310KIT||BORON 2G/3G KIT||12 - 16 weeks|
|BRN310TRAY50||BORON 2G/3G IN TRAYS||12 - 16 weeks|
|BRN402||BORON LTE||12 - 16 weeks|
|BRN402KIT||BORON LTE KIT||12 - 16 weeks|
|BRN402TRAY50||BORON LTE IN TRAYS||12 - 16 weeks|
|E260KIT||ELECTRON 3G KIT (AMERICAS/AUS)||12 - 16 weeks|
|E260TRAY50||ELECTRON 3G (AMERICAS/AUS) IN TRAYS||12 - 16 weeks|
|E270KIT||ELECTRON 3G KIT (EUR/ASIA/AFR)||12 - 16 weeks|
|E270TRAY50||ELECTRON 3G (EUR/ASIA/AFR) IN TRAYS||12 - 16 weeks|
|E310KIT||E SERIES 3G GLOBAL EVALUATION KIT (GLOBAL)||12 - 16 weeks|
|E310MOD1||E SERIES 3G MODULE (GLOBAL)||12 - 16 weeks|
|E310TRAY50||E SERIES 3G (GLOBAL) IN TRAYS||12 - 16 weeks|
|E350KIT||ELECTRON 2G KIT (GLOBAL)||12 - 16 weeks|
|E350TRAY50||ELECTRON 2G (GLOBAL) IN TRAYS||12 - 16 weeks|
|E402KIT||E SERIES LTE EVALUATION KIT||12 - 16 weeks|
|E402MOD1||E SERIES LTE MODULE||12 - 16 weeks|
|E402TRAY50||E SERIES LTE IN TRAYS||12 - 16 weeks|
|FWNG-ETH||PARTICLE ETHERNET FEATHERWING||12 - 16 weeks|
|FWNG-INA219||ADAFRUIT INA219 FEATHERWING||12 - 16 weeks|
|FWNG-OLED||ADAFRUIT OLED FEATHERWING||12 - 16 weeks|
|FWNG-PWRLY||ADAFRUIT POWER RELAY FEATHERWING||12 - 16 weeks|
|FWNG-TRP||PARTICLE FEATHERWING TRIPLER||12 - 16 weeks|
|MB-N2-MOD2||REDBEAR MB-N2 (2 PACK)||6 - 8 weeks|
|MKITPH||MAKER KIT||12 - 16 weeks|
|NANH||REDBEAR NANO V2 WITH HEADERS||6 - 8 weeks|
|NANNH||REDBEAR NANO V2 WITHOUT HEADERS||6 - 8 weeks|
|P0MOD10||P0 WI-FI MODULE (10 UNITS)||12 - 16 weeks|
|P0REEL||P0 WI-FI MODULE IN REELS (1000 UNITS)||12 - 16 weeks|
|P1MOD10||P1 WI-FI MODULE (10 UNITS)||12 - 16 weeks|
|P1REEL||P1 WI-FI MODULE IN REELS (500 UNITS)||12 - 16 weeks|
|PHNTRAYH||PHOTON WITH HEADERS IN TRAYS||12 - 16 weeks|
|PHNTRAYNOH||PHOTON WITHOUT HEADERS IN TRAYS||12 - 16 weeks|
|PHOTONH||PHOTON WITH HEADERS||12 - 16 weeks|
|PHOTONNOH||PHOTON WITHOUT HEADERS||12 - 16 weeks|
|PHOTONKIT||PHOTON KIT||12 - 16 weeks|
|PROGSHIELD||PROGRAMMER SHIELD||8 - 10 weeks|
|PWRSHIELDH||POWER SHIELD||8 - 10 weeks|
|REDBEARDUOH||REDBEAR DUO WITH HEADERS||6 - 8 weeks|
|REDBEARDUONH||REDBEAR DUO WITHOUT HEADERS||6 - 8 weeks|
|RLYSHIELD||RELAY SHIELD||8 - 10 weeks|
|SHLD-RBLINK||REDBEAR LINK SHIELD||6 - 8 weeks|
|SIMBLANK50||SIM CARD (BULK)||4 - 6 weeks|
|SIMTELE||SIM CARD||4 - 6 weeks|
|SNSR-GRVKIT||GROVE STARTER KIT FOR PARTICLE MESH||12 - 16 weeks|
|SNSRKIT3G260||SENSOR KIT WITH ELECTRON 3G (AMERICAS/AUS)||12 - 16 weeks|
|SNSRKIT3G270||SENSOR KIT WITH ELECTRON 3G (EUR/ASIA/AFR)||12 - 16 weeks|
|SPKBTTN||INTERNET BUTTON||12 - 16 weeks|
|XENN-H||XENON||12 - 16 weeks|
|XENNKIT||XENON KIT||12 - 16 weeks|
|XENNTRAY50||XENON IN TRAYS||12 - 16 weeks|
Lead times apply only from the point of payment. Requesting a lead time will not reserve stock. Only a committed, non-refundable, non-cancellable purchase order (PO) or a purchase with payment will guarantee lead times. Particle reserves the right to increase or decrease lead times at any time.
Many of our products have minimum order quantities based on our case pack size. Please see the table below for minimum order quantities.
|SKU||Minimum order quantity|
If you’ve made a purchase through our Wholesale Store, our replacement process is slightly different than our normal return process.
Orders on our Wholesale Store are committed POs that are non-cancellable and non-refundable. We also can not delay shipping timelines in the case of a committed PO.
In certain circumstances, we may allow returns or exchanges if the items are in original condition. If you have a question about a particular return or exchange, please contact us via our support portal within 15 days of receipt of your order. A $2.85 per unopened device restocking fee may be deducted from any refunds issued.
If your order includes items on reels or in trays, such as the P1 or P0, or items in trays, such as the Electron trays or Photon trays, and the vacuum sealed bag on the reel or tray has been opened, the units are no longer in original condition. Because of the moisture sensitivity of these units, we can not guarantee their condition for other customers after they have been unsealed.
If you are struggling with a Particle product or aren’t satisfied with your purchase, our team of support engineers will help you determine the issue in our standard troubleshooting process.
In the case of demonstrable manufacturing issues or a failure due to defective materials, we will troubleshoot and replace the item(s) as needed.
Please check out the troubleshooting tips and assistance on our documentation page. Our amazing community is also a great resource and may be able to help as well. If you still have not resolved your problem, please visit our support portal to begin basic troubleshooting with our team. Often, defective units have simple misconfigurations that can easily be fixed, and this will put you in position to quickly and easily resolve certain issues if they crop up again.
We can only perform limited troubleshooting on modules built into custom boards. If you’re interested in more in-depth troubleshooting, please visit our support portal and let us know you’re interested in working with one of our service partners for an in-depth technical review of your custom board.
Please contact us via our support portal with a description of the damages, and pictures of the damaged items/packaging and we will help you to repair, return, or exchange the item(s) as needed.
Lithium ion battery shipping is a highly regulated and confusing area. The facts and documents below can guide you but for specific products and specific batteries, please consult your shipping representatives.
The first thing to understand is the type of battery you have. The batteries that come standard with Electrons are lithium ion batteries.
Next you will need to identify how they are shipped. Whether the batteries are shipped IN, WITH, or WITHOUT equipment is critical to the level of labeling and restriction they will have. Consult the following guides to identify your battery type:
You may need to register your business as a shipper of a certain type batteries. Contact your shipping representative to do this.
You may also need to confirm your labeling fits the type of battery you are shipping. Shipping reps will often do an audit of your packaging.
Be on the look out for frequent regulatory changes.(http://www.iata.org/whatwedo/cargo/dgr/Documents/lithium-battery-update.pdf) New regulations went into effect Jan 1, 2017.
If you have any additional questions that aren’t answered here, please let us know at our support portal.